The High Street Fashion Store For Trendy Ladies

Warranty Information

Here is our product or merchandise warranty policy - 

THIS POLICY IS VALID FOR CUSTOMERS WITH SHIPPING ADDRESSES IN USA AND CANADA ONLY.

Our products are warrantied against manufacturing defects. If you are not 100% satisfied with your purchase, you can return the product and get a full refund or exchange the product for another one, be it similar or not and if available. You can return a product for up to 14 calendar days from the date you receive the item/s.

Few key points to note -

  • In all communications, please mention your Order Number.
  • If the product is delivered to you in a condition that is deemed as "defective on arrival" that solely refers to manufacturing defect,
    • Communicate at customer_service@goangirl.com with the issue with the order number and purpose in the subject line of your email. Also, mention if you would like an exchange or a full refund. Upon instruction from the customer services department, follow the next step.
    • Simply return the item for an exchange (if available) or a full refund. The item/s must be in original packaging and condition as new with tags attached. 
    • Refund will be issues after the item is received and verified. The decision for the refund and amount will be at the sole discretion of Goangirl LLC. 
  • After you receive the item, you can return the item at will within 14 calendar days (post marked) from date of delivery of the item to the customer. But the item should be in new condition with original tags and packaging as applicable. We will issue the refund within five (5) business days upon receipt and verification of the return item.

Please read the refund / return policy under Policy section of the https://www.goangirl.com/policies/refund-policy

We ship our products to our customers mostly free. Also, we do not pay for return shipping.It is advised, when you return items please consider shipping with a tracking number.