ORDERING GUIDANCE BEFORE ORDER PLACEMENT
These are broad guidelines. Supply chain bottlenecks impacting shipments from time to time. Please choose from "Ships from USA" for faster shipping. Else, it may take 10-30 business days for delivery.
- No order cancellations permitted once order is placed. Customers can return items received for a 100% refund as long as the item is in original condition with tags on. Used items cannot be refunded. Please see Refund Policy section.
- Best available discount will be automatically applied while checking out. Customer will not need to worry about that.
- For Fast Shipping (3-11 business days) for most cases
- Select orders that can be placed with "Ships from United States" option while adding item to the Shopping Cart.
- Expect item to be delivered within 3-11 business days.
- Sometimes, due to domestic and international supply chain bottlenecks due to the pandemic, delays may happen which are beyond our control.
- Example item
- For Regular Shipping (10-30 business days)
- Orders for items that don't have the "Ships from United States" option while placing on Shopping Carts are generally either custom made or shipped from our international suppliers and can take longer.
- Expect it will take longer in delivery and factor in expected date before placing the order.
- Sometimes, due to nationwide and international supply chain bottlenecks due to the pandemic, delays may happen which are beyond our control.
- Example Item
In either cases shipment is free for almost 100% of our items.
- When customer wants the item sooner but "Ships from United states" option is not available
- Sometimes, even if the item is NOT domestically available, we can work with our international suppliers to bring the item to the customer much faster (if readily available) with an additional shipping fee (USPS/DHL/UPS). If customer wants the item that does not have the option "Ships from USA" and still the customer would like to have it sooner (3-11 business days), please write to Customer Service with link to the item before placing the order. We can then look into it and advise the customer on how to place that order and the cost of shipment that the customer will need to pay.
- Wedding Gowns
- Most wedding gowns are custom made. While most shipments for wedding gowns are fast shipments, sometimes, making the gowns, if not available in our inventory, takes time and can delay shipment. When you order, please have time in your hand. If readily available it will be shipped fast but if not you may need to factor in the time needed to make the gown (7-15 business days). In any case, we encourage our customers to factor in 15-25 business days for delivery.
- At this point due to supply chain issues we are only accepting 1 order per customer at a time. If a customer orders more than one at a time, we will only build / ship the highest value order and delay the others waiting for customer response after receipt of the first one. If the customer doesn't respond we will refund the rest.
- IMPORTANT NOTE - ONCE WE PROCESS ORDER WE CANNOT CANCEL OR REFUND THE ORDER AS THE ITEM GETS SHIPPED IMMEDIATELY FROM OUR DOMESTIC OR INTERNATIONAL WAREHOUSES. IN CASE THE CUSTOMER IS NOT SATISFIED OR WOULD LIKE TO RETURN FOR A 100% REFUND, THE CHOICE LEFT FOR THE CUSTOMER IS TO SEND BACK THE ORDER ONCE RECEIVED IN GOOD CONDITION AND AS GUIDED BY OUR REFUND POLICY.
Questions? Write to firstname.lastname@example.org.